Privacy Policy

At Rodz Automotive, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or engage our services.

1. Who We Are

Rodz Automotive is a car service and repair workshop based in Frankston, Victoria, Australia. We provide car servicing, mechanical repairs, brake service, tyre fitting, vehicle diagnostics, and pre-purchase inspections across Frankston, Langwarrin, and Pearcedale.

Contact:

• Phone: 0439 938 983
• Email: howie@rodz.com.au
• Location: Frankston, Victoria, Australia

2. Information We Collect

2.1. Information You Provide

• Contact details: Name, phone number, and email address when you make a booking or enquiry
• Vehicle information: Make, model, year, registration, and odometer reading to carry out your service
• Service history: Records of work carried out on your vehicle
• Communications: Messages, emails, or notes exchanged with us

2.2. Information Collected Automatically

• Website usage data: Pages visited, time on site, referring URLs, and browser/device type via standard web analytics
• Cookies: We use cookies to improve your website experience. You can disable cookies in your browser settings, though this may affect some functionality

3. How We Use Your Information

We use your information to:

• Process and manage your service bookings and appointments
• Contact you regarding your booking, vehicle, or service status
• Send service reminders and follow-ups (you can opt out at any time)
• Maintain a digital service history for your vehicle
• Improve our website and services based on usage data
• Comply with our legal obligations

We will not use your information for unrelated marketing purposes or share it with third parties for their own marketing.

4. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers: Third parties who assist us in operating our business (e.g. booking platforms, parts suppliers, diagnostic systems) — bound by confidentiality
• Legal obligations: Where required by law, a court order, or regulatory authority
• Business transfer: In the event of a sale or transfer of our business, your information may be transferred as part of that transaction

5. Data Storage and Security

5.1. Your information is stored securely using industry-standard measures. We take reasonable steps to protect it from unauthorised access, loss, or misuse.

5.2. We retain your information for as long as necessary to provide our services and meet our legal obligations.

5.3. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate, incomplete, or out of date
• Request deletion of your information, subject to any legal obligations we have to retain it
• Complain if you believe we have mishandled your personal information

To exercise any of these rights, contact us at howie@rodz.com.au or call 0439 938 983.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify individuals. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. booking platforms, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Complaints

If you have a concern about how we have handled your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Last updated: 14 May 2026